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After-sales Service

Elegant LED Mirror is unwaveringly committed to providing exceptional after-sales services, and we take full responsibility for ensuring your satisfaction at all times. Our dedicated team is always ready to engage in open and constructive negotiations with our valued clients to arrive at the most optimal solutions for any concerns or issues you may encounter.


Customer Support Procedure: Resolving After-Sales Issues Efficiently

1. Document the Issue:To initiate the resolution process for any concerns or issues with your order, please provide clear and detailed feedback. Send photographs of the exact problem to our dedicated sales representatives. Additionally, it's essential to capture images of the back of the mirror, which features a unique series order number. These details will aid us in conducting a comprehensive analysis of your specific order.

2. Swift Response:Elegant is committed to addressing after-sales problems promptly. As soon as we receive your feedback and relevant images, our team will initiate the necessary actions to resolve the issue efficiently. Your satisfaction is our priority, and we aim to provide timely solutions.

3. In-Depth Analysis and Resolution:Upon receiving your feedback and conducting a thorough analysis of the reported problem, if it is determined that the issue arose due to a production-related matter, Elegant will take proactive steps. We will engage in direct discussions with our valued clients to understand their concerns fully. Our goal is to collaboratively identify the best possible solution that not only rectifies the after-sales problem but also ensures your continued satisfaction.

At Elegant, we value your feedback and are committed to delivering products and services that meet and exceed your expectations. Our customer support team is always here to assist you in a responsive and effective manner. Please feel free to reach out to us with any concerns or inquiries, and we will be dedicated to resolving them in a timely and satisfactory manner. Your trust in Elegant is greatly appreciated, and we look forward to ensuring your experience remains exceptional.

Warranty and Liability Provisions:

1. Comprehensive 5-Year Guarantee:Elegant is proud to offer a comprehensive 5-year guarantee on our products. This commitment underscores our confidence in the quality and durability of our offerings. During this period, you can trust Elegant to stand by the functionality and craftsmanship of our products, ensuring your peace of mind.

2. Force Majeure Disclaimer:While Elegant strives to provide consistent and exceptional service, we acknowledge that certain unforeseeable events, often referred to as "force majeure," are beyond our control. In such instances, Elegant will not be held responsible for any problems, delays, or disruptions that may arise due to circumstances like natural disasters, extreme weather conditions, labor strikes, or other events considered beyond our reasonable control. We remain dedicated to resolving any resulting issues to the best of our ability.

3. Exclusion of Man-Made Damages:Elegant's commitment to quality is unwavering, and we meticulously design and manufacture our products to meet the highest standards. However, we must emphasize that Elegant will not be liable for any damages or problems resulting from man-made causes, such as mishandling, improper installation, unauthorized modifications, or neglect. We encourage our customers to follow our product guidelines and use them as intended to ensure their longevity and performance.

4. Right of Final Interpretation:Elegant reserves the right of final interpretation concerning any matters not explicitly covered in our policies or agreements. We are dedicated to maintaining transparency and fairness in all our dealings, and this right allows us to address unique or unforeseen circumstances that may arise during our business interactions. Rest assured, we will exercise this right judiciously and in a manner consistent with our commitment to customer satisfaction.

At Elegant, our mission is to provide you with exceptional products and services that enhance your experience. We believe that these provisions serve as a foundation of trust and transparency in our dealings. Should you have any questions or require further clarification on these provisions, please do not hesitate to reach out to us. Your satisfaction remains our utmost priority.


801 Huicheng Building, Hongfu Road, Nancheng Street, Dongguan, China +86 13560202436